A high-performing culture like Amazon’s is effective, but it also creates winners and losers. And, in some cases, it can quickly go bad.
Activating a disaster recovery plan isn’t an easy decision, as United Airlines and the New York Stock Exchange discovered.
Incident response plans are one of the most neglected aspects of information security.
Yet, listen to this tale of woe. Then ask yourself whether your company paying enough attention to customer service.
Data theft by insiders is rampant but usually not discovered until after they've left.
How the growing availability of data about customer interactions can influence strategies for managing customer lifetime value.
The right approach or combination of approaches can change how you see a problem and deal with it, and make the difference between success and…
Zero-based budgeting starts with no assumptions about what it will take to run and grow the business for the next 12 months.
What’s different about the Internet of Things is the sheer scale of the deployment.
The finance department used to be an early adopter of technology. How can it overcome its present inertia?